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Resolved - DIQ Connection Error - 2/28/17

 

Valued Clients - 

 

We believe this issue has been resolved and are seeing restoration to AWS services.

 

Our team will be reaching out to confirm resolution. Please let us know if there are any additional problems.

 

Thank You

 

Velocify Support

-----------------------Previous Message----------------------------------------

We are currently seeing an application error affecting some clients for inbound calls and warm transfers. If you have not reported this issue to us, please submit an email or contact us via phone. Our engineering team is already working on the problem.

 

Update - it appears this issue is related to AWS downtime. We will continue to work with our services providers as it relates to this problem.

 

Amazon has status updates here:

https://status.aws.amazon.com/

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