Follow

RCA - Login and Latency - 7/20/2017

Login and Latency

 

(All times Pacific Daylight Time)

 

July 20, 6:37 am – 7:25 am

 

Type: LeadManager

 

Summary

 

Some clients reported they were unable to login to LeadManager and/or extreme slowness navigating through the application.

 

Details

 

During routine maintenance, a server specific procedure went into an infinite loop due to a race condition. This depleted memory from the system and SQL server.

 

Engineering teams added a check for column existence and replaced blank spaces with “_” which corrected the problem.

 

Corrective Action

 

To prevent future occurrences, a specific memory usage alert was implemented against an acceptable threshold for the affected services.

 

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request

Comments

Powered by Zendesk