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Dial-IQ: Call Recording

Call recording is a feature Velocify Dial-IQ™ feature that must be enabled at the client level by Velocify support or account manager. There are no Administrator or User settings to configure in the LeadManager.

When this feature is enabled, all Dial-IQ calls are recorded. Note that it when this feature is in use, users are legally obligated to notify any party on the call that the call is being recorded.

NOTE: Accessing the call recordings can only be done by an Administrator.

On the main menu, mouse over the reporting sub-menu, then the Lead Dialer Reports sub-menu, and click on Call Activity Summary.

Call Activity Summary Report

call_recording.png

The Record Column contains two icons. Click the green arrow button to download the recording of the call. Click the red circle icon to delete the recording of the call. You will be asked to confirm this action.

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