What's included in version 2.4 of Dial-IQ 2.0?
Version 2.4 includes repairs to the following defects:
- Corrected defect causing agents to become stuck in AgentConnected during Single Line call from Shotgun Connect
- Repaired defect causing recipient of transfer to become stuck in TransferAgentConnecting during Warm Transfer
- Fixed defect that was causing agent to become stuck in ShotgunContactNotAssigned during Shotgun Call
- Issued correction to bug that was causing recipient agent of a transfer to become stuck in Initializing during Warm Transfer
If you have questions or concerns regarding this release, please contact Velocify Support at email@example.com or through your Account Manager.