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Troubleshooting: Not Receiving Emails

Description

 

LeadManager is configured to email users, but users report they are not receiving all emails.



Resolution

 

Please add securesend.org as well as the IP addresses listed below to the whitelist to ensure all emails from LeadManager are received.

167.89.105.11
167.89.105.109
167.89.105.108
167.89.105.107
167.89.105.106
167.89.105.105
167.89.105.103
167.89.105.102
167.89.105.100
167.89.104.99
167.89.104.97
167.89.104.96
167.89.104.94
167.89.104.92
167.89.100.162
167.89.109.86

 

This is not a Velocify LeadManager setting, so you may need to work with your IT group or email administrator to do this. Velocify Support is not able to configure your whitelist for you.

 

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