Welcome to Velocify Support

Announcing: The New Velocify Resource Center!

We’ve launched an improved portal experience to find helpful product resources and interact directly with Customer Support. The new Velocify Resource Center offers:

• Web case submission form and case management

• Product Release Notes and User Guides

• Quick, on-demand training videos


Register for access and start using the Velocify Resource Center today!

• Step 1: take a look at this quick video for instructions on how to get access: Register On Ellie Mae Access.

• Step 2: request your Client ID from Support or Account Management

• Step 3: with your Client ID in hand, click here to register and create a new account: Access.EllieMae.com.



Please note: Ellie Mae will be decommissioning the lmhelp.velocify.com help site on January 31st, 2020. Don’t be caught off guard, register and begin using the Velocify Resource Center now to take advantage of all the new features, including web case submission.