Dear Valued Velocify Client,
Velocify is excited to provide information on LeadManager’s latest release that is sure to help your already outstanding sales team gain even stronger insights into the sales process.
What’s New in LeadManager 14.2.8?
LeadManager 14.2.8 includes a series of security updates intended to keep LeadManager’s already robust security technology on the cutting edge. It also includes an update that repairs the Email Open Notification feature.
Other Than Email Open Notifications, Will I Notice Any Changes in 14.2.8?
The changes made in the current release will not change how LeadManager operates on the surface. One important difference in how LeadManager will operate going forward, though, is that emails sent by your organization’s LeadManager package may now appear as coming from IP addresses 220.127.116.11/26.
Does My Organization Need to Do Anything?
Yes. Your organization’s IT team should update your Sender Policy Framework (SPF) list to include IP addresses 18.104.22.168/26. The SPF list identifies the IP addresses that are known as verified senders of email for an organization and are critical in ensuring that emails coming from your organization are not identified as "spam" or blocked by an anti-virus program.
By updating your organization’s SPF list with the above-mentioned IP addresses, your organization will be able to ensure that emails sent from LeadManager won’t be lost to spam-blockers or systems of this type.
Velocify recommends making this update as soon as possible to prevent any missed communication opportunities with leads.
What is the Email Open Notification feature?
Velocify receives data on usage of emails sent through LeadManager to leads. Use of the Email Open Notification feature provides an on-screen message whenever a lead opens an email that has been sent by LeadManager. Since studies show that the best time to interact with a lead is when they are actively considering your organization, the Email Open Notification provides an opportunity to make timely contact or to plan next steps.
Below is an example of the notification system:
If you have further questions or require assistance, please contact us at firstname.lastname@example.org or through your Account Manager.
The Velocify Team