RCA - Login and Latency - 7/20/2017

Login and Latency


(All times Pacific Daylight Time)


July 20, 6:37 am – 7:25 am


Type: LeadManager





  • Some clients reported they were unable to login to LeadManager and/or extreme slowness navigating through the application.




  • During routine maintenance, a server specific procedure went into an infinite loop due to a race condition. This depleted memory from the system and SQL server.


  • Engineering teams added a check for column existence and replaced blank spaces with “_” which corrected the problem.




  • To prevent future occurrences, a specific memory usage alert was implemented against an acceptable threshold for the affected services.


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