RCA - Lead Imports failing - 8/7/2017

(All times Pacific Daylight Time)


August 7th, 6:30 am - 7:15 am


Type: LeadManager




Some clients reported lead imports and updates were sporadically failing.




Backend services used for storing user session states became unresponsive. This resulted in a small percentage of lead failures for a subset of the Velocify client base.


Corrective Action


Engineering teams released a fix to allow core operations to continue in this scenario. In addition teams are reviewing additional patches to these services to minimize client impact.

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