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RCA - Lead Imports failing - 8/7/2017

(All times Pacific Daylight Time)

 

August 7th, 6:30 am - 7:15 am

 

Type: LeadManager

 

Summary

 

Some clients reported lead imports and updates were sporadically failing.

 

Details

 

Backend services used for storing user session states became unresponsive. This resulted in a small percentage of lead failures for a subset of the Velocify client base.

 

Corrective Action

 

Engineering teams released a fix to allow core operations to continue in this scenario. In addition teams are reviewing additional patches to these services to minimize client impact.

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