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Dial-IQ: Standard Reports: Contact Ratio Summary

 

TOPICS COVERED IN THIS ARTICLE:

  • How to run the Contact Ratio Summary report

 

 

ENVIRONMENT:

  • LeadManager

  

 

STEP BY STEP INSTRUCTIONS:

 

The Contact Ratio Summary provides information about your contact ratios. Contact Ratio is simply the percentage of total leads that have been contacted by a user.

Our most successful clients use this report in several different ways: 

  • Track their overall company contact ratio to judge the value of recent workflow and process changes
  • Compare total contact ratios among different users to gauge LO performance
  • Compare total contact ratios among different campaigns (lead sources) to gauge lead provider performance

NOTE: This report is not accurate if you permit your users to change lead status manually.

 

 

First, access the Menu page by clicking on your name in the upper right of the header.

 

 

 Under Reporting, click on Users & Groups

 

  

 

 

Click on Contact Ratio Summary

 

 

 

Apply desired filters.

  • There are several filtering options available when running the report that may be useful.
  • Click the Show Advanced button to set additional filters

 

 Run the report by clicking Go

contact_ratio_summary1.jpg

 

  • Filter by Date Range. To the left of the Gobutton, specify a start and end date. This will filter the leads used to generate the report based on the date on which they were added to Velocify™. For instance, you might compare the contact ratio of the leads you received last month to the leads that you received in the prior month.
  • Filter by Group. You can filter the output of this report by group. This is useful if you wish to compare the performance of different teams. If a group manager is given access to reports, they will see only the performance of their own team.
  • Filter by User. You can see the performance of one or more users individually. This is most useful if you are interested in seeing the total performance of several users who are not grouped within a team.
  • Filter by Status. You can filter the leads used to generate this report based on their status. For instance, you might omit a “Returned” status to identify your contact ratio for your “good” leads.
  • Filter by Campaign. You can filter the leads used to generate this report based on campaign. 

 

 

 

 contact_ratio_summary2.jpg 

 

You can click the Export to Excel button to export the report results to an excel spreadsheet.

 

After clicking Export to Excel a download dialog will pop up.

 

 contact_ratio_summary3.jpg

 

Select Save File and click OK

 

Example Results

 

 contact_ratio_summary4.jpg

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