TOPICS COVERED IN THIS ARTICLE:
- What Are Dialer Messages
- Click-To-Dial Messages
- Call Transfers - Initiating Agent
- Call Transfer - Receiving Agent
What Are Dialer Messages?:
- Dial-IQ provides a series of event messages throughout its operations that provide information the actions the Dialer is taking on behalf of the user. These messages provide information that can be useful to the user in understanding the fast-paced actions that are occurring as the Dialer goes through a variety of operations.
The following article provides information on the messages that are provided in Dial-IQ 2.0.
Call Transfers - Initiating Agent
These messages appear on the Dialer for the agent who initiates a call transfer.
Call Transfer - Receiving Agent
The following messages will be seen by an agent when the Dial-IQ system is attempting to transfer a call to that agent.