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Dial-IQ: Dialer Messages    

 

TOPICS COVERED IN THIS ARTICLE:

  • What Are Dialer Messages
  • Click-To-Dial Messages
  • Call Transfers - Initiating Agent
  • Call Transfer - Receiving Agent

 

 

 

ENVIRONMENT:

  • Dial-IQ

 

 

 

DETAILS:

 

 

 

What Are Dialer Messages?:

 

  • Dial-IQ provides a series of event messages throughout its operations that provide information the actions the Dialer is taking on behalf of the user.  These messages provide information that can be useful to the user in understanding the fast-paced actions that are occurring as the Dialer goes through a variety of operations.

 

The following article provides information on the messages that are provided in Dial-IQ 2.0. 

 

 

 

Click-To-Dial Messages

 

dialer_messages1.JPG

 

 

Call Transfers - Initiating Agent

 

These messages appear on the Dialer for the agent who initiates a call transfer.

 

dialer_messages2.JPG

 

 

 

Call Transfer - Receiving Agent

 

The following messages will be seen by an agent when the Dial-IQ system is attempting to transfer a call to that agent.

 

dialer_messages3.JPG

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