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Dial-IQ: Dialer Caller ID  

 

TOPICS COVERED IN THIS ARTICLE:

  • Where To Find Dialer Caller ID Settings
  • What Is Dialer Caller ID
  • Why Use Dialer Caller ID

 

 

 

ENVIRONMENT:

  • Dial-IQ

 

 

 

DETAILS:

 

 

Where to Find Dialer Caller ID Settings:

 

  • Dialer Caller ID settings are accessed from the Call Settings: Client  Navigate to Menu>Preferences>Client Settings.

 

 dialer_caller_id1.jpg

 

 DIALER_CALLER1.jpg

 

 

What is Dialer Caller ID:

 

  • The Dialer Caller ID feature can be used in conjunction with Dial-IQ by companies that wish to assign a Caller ID to Dial-IQ.  This Caller ID will be displayed to the agent when establishing a connection from Dial-IQ to the agent. 

 

DIALER_CALLER2.jpg 

 

 

Why Use Dialer Caller ID:

  • Using this feature easily identifies to the agent that Dial-IQ is attempting to contact them during click-to-dial, Shotgun Connect and Scheduled Call usage.
  • Additionally, for companies whose agents utilize mobile phones, this feature can be used to ensure that all mobile carriers can accept Dial-IQ calls.

 

The Dialer will utilize the following hierarchy of Caller IDs when establishing a connection to an agent:

  • Dialer Caller ID
  • Company Override ID
  • Company Caller ID
  • Dial IQ Phone

 

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