Dial-IQ: Dialer Caller ID

Where to Find Dialer Caller ID Settings?

Dialer Caller ID settings are accessed from the Call Settings: Client tab, which is found on the Client Settings page.

What is Dialer Caller ID?

The Dialer Caller ID feature can be used in conjunction with Dial-IQ by companies that wish to assign a Caller ID to Dial-IQ.  This Caller ID will be displayed to the agent when establishing a connection from Dial-IQ to the agent. 

Why Use Dialer Caller ID?

Using this feature easily identifies to the agent that Dial-IQ is attempting to contact them during click-to-dial, Shotgun Connect and Scheduled Call usage.

Additionally, for companies whose agents utilize mobile phones, this feature can be used to ensure that all mobile carriers can accept Dial-IQ calls.

The Dialer will utilize the following hierarchy of Caller IDs when establishing a connection to an agent:

  • Dialer Caller ID
  • Company Override ID
  • Company Caller ID
  • Dial IQ Phone
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