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Velocify 18.4 January Service Pack

Feature Enhancements

System Performance Improvements 

 

Updates have been made to the system to reduce memory consumption in dedicated web servers. These updates will help reduce occasional timeouts and latency issues that have impacted clients in earlier versions of LoanEngage and LeadManager.

 

These updates will help reduce occasional timeouts and latency issues that have impacted clients in earlier versions of LoanEngage

 

New Character Counter in SMS Message Window

A new character counter is now displayed at the bottom of SMS message window when corresponding with a lead.

 

  • The counter displays 0/500 by default, and then increments by one with every character typed.
  • When the character counter reaches 500/500, no more characters can be typed.
  • Editing or backspacing that deletes characters decrements the counter and enables more typing if less than 500 characters have already been typed.
  • Sending an SMS message resets the character counter to 0/500.

 

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Fixed Issues

 

When Archiving a Conversation, Then Re-Opening the Conversation, Messages Are Not Displayed Properly

 

A rare issue occurred for some agents when they archived a conversation with a lead, then re-opened the conversation. Sometimes, the messages did not display properly. This issue has been resolved and the messages are now displaying in the SMS message window as expected.

 

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