Inbound Call Recording
Increased Inbound Call Recording Time Interval
Inbound call recording starts when a call is answered. In some rare cases, calls that were taking longer than expected to answer may have missed the recording window. The inbound call recording initiation window has been increased to address this issue.
Missing Pre-Call and End-Call Chimes
For customers using Velocify’s Dial-IQ dialer, Pre-Call and End-Call chimes with the Dial-IQ Softphone were missing in some cases, and as a result, users could not identify when a call was connected and/or disconnected. This has been fixed.