Dial-IQ 19.1 April Service Pack

Feature Enhancements

Inbound Call Recording

Increased Inbound Call Recording Time Interval

Inbound call recording starts when a call is answered. In some rare cases, calls that were taking longer than expected to answer may have missed the recording window. The inbound call recording initiation window has been increased to address this issue.



Fixed Issues

Dial-IQ: Softphone

Missing Pre-Call and End-Call Chimes

For customers using Velocify’s Dial-IQ dialer, Pre-Call and End-Call chimes with the Dial-IQ Softphone were missing in some cases, and as a result, users could not identify when a call was connected and/or disconnected. This has been fixed.

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