At approximately 8 AM PT on Monday, October 14, 2019, Ellie Mae was made aware that Terremark’s Dallas data center was experiencing network routing issues, causing an outage for Velocify by Ellie Mae customers. By 3 PM on October 14, Terremark resolved their network routing issues and service was restored to most customers. However, some customers continued to experience intermittent service outages on October 15. By the afternoon of October 15, service had been restored to all customers.
Ellie Mae is working with Terremark to identify the root cause of the network routing issues and to mitigate any future disruption. Additionally, Ellie Mae plans to accelerate transitioning our clients out of the Terremark Data Center and on to Amazon Web Services (AWS) and expects to have the majority of our customers successfully migrated in the next two weeks. The migration to AWS will improve performance, scalability and reliability for our customers.
We apologize for the inconvenience the outage has caused. As always, status updates can be found on the Ellie Mae Status Center.